Billing consolidation of multiple Jira instances

Question

Hello,

Our company has 4 Jira instances due to recent acquisitions (all instances are cloud based).

Is there a way to be billed for all 4 instances via a single invoice? can we be billed via the total active users count combined rather than per each instance?

A great example is add on pricing where economies of scale kick in - we are paying way more now as we have separate instances than if we paid by the total active users combined as price per user goes down over a certain amount.

Thanks,

Mickey

Veera_zqt9p1 · Answer

@[deleted]

Each Cloud site has a unique SEN (Support Entitlement Number) and it's not possible to consolidate the billing into a single invoice as the add-ons are charged based on the number of underlying product licenses on each site.

As @Hernan Halabi  - Elite IT Consulting Group said, merging those Cloud sites into one is the best option to save overall billing/licensing cost. But, it's not straight forward to merge multiple sites into one.

If you are interested to take that approach, please reach out to Atlassian Migrations Support team who can help you how to do it.

Hernan Halabi - Elite IT Consulting Group · Answer

Hello @[deleted]each instance is a separate world and billing can't be merged.

I would suggest to merge all instances into a single one. It won't be an easy task and would require planning and tests but is feasible and in the end you have a single billing point as one as one place to go to see all the information.