Jira Service Desk integration with Jira Software

Stephen O. Haruna

We are evaluating Jira service desk and we added/installed this to our existing jira instance which already had jira software. We noticed this addition added new attributes/fields to our jira software instance. This also locked some of the fields which are used by both jsd and jsw.

Is it possible to know what was added and how to remove them?

Nic Brough -Adaptavist-

JSD adds a swathe of functions and a couple of custom fields, and locks.  If you remove it, it will leave the additional custom fields behind, but should remove the locks on existing fields.  (Although I don't actually think there are any, I think it only locks JSD related fields)