Hi, I am using JIRA cloud license, basic(10 users) and just to understand, is it recommended to use one license as a support for all the Projects, where client's are also an user: Scenario: * 4 Projects are there(4*2 licenses=8, 1 for customer and 1 for support user) * Visibility access has been restricted. * If we use, 1 license for all the projects for our support, how will that impact? * In that case, how will the timesheet be monitored.

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JIRA Cloud Access

utsav.chatterjee

Hi,

I am using JIRA cloud license, basic(10 users) and just to understand, is it recommended to use one license as a support for all the Projects, where client's are also an user:

Scenario:

4 Projects are there(4*2 licenses=8, 1 for customer and 1 for support user)
Visibility access has been restricted.
If we use, 1 license for all the projects for our support, how will that impact?
In that case, how will the timesheet be monitored.

Accepted answers

Nic Brough -Adaptavist-

Licences are not related to projects. Each licence seat allows one person to be active on the service.

Sharing an account means you can't track people's activity and technically breaches your licence agreement.

All comments

Nic Brough -Adaptavist-

Licences are not related to projects. Each licence seat allows one person to be active on the service.

Sharing an account means you can't track people's activity and technically breaches your licence agreement.

utsav.chatterjee

Hi Nic,

Thanks a lot. Is there any limitation that through a single user licence, multiple people cant log in at the same time for a JIRA Cloud Instance?

Nic Brough -Adaptavist-

the limitation is that you can't track them, so it makes the use of an issue tracker pretty pointless.

utsav.chatterjee

Hi Nic,

We can use a separate field for each case to track the owners for each issue. Point is, if we connect at the same time, with a single user, will it throw some login error. Just came to know from one of the Gold Partner, that it throws error.

Could you please confirm on the same?

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