Watcher problem

Question

Hi,

One of the single users have this permissions on Service desk project (he has software licence)

* Browse Projects
* Assign Issues
* Create Issues
* Edit Issues
* Resolve issues
* Edit issues
* Link issues
* Transition issues
* Manage Watchers
* View Voters and Watchers
* Add Comments
* Delete Own Comments
* Edit Own Comments
* Create Attachments
* Delete Own Attachments
* Delete Own Worklogs
* Edit Own Worklogs
* Work On Issues

But can't add watcher to the issue (User XXX  is not allowed to add watchers to issue 'task number'

This wasn't helpful https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-add-watchers/qaq-p/1200532

Any recommendations?

Ganesh Babu_l9dxny · Answer

Hi @Fuad Hasanli

Is that user under the service desk agent project role?

And one more thing is that manage watcher permission, browse user permission

SITTER Adrien · Answer

If you have the result:

Status: User has the 'Manage Watchers' permission.

It means it should work. I am sorry I don't know why he can't manage watchers.
May be someone else can help you.

Fuad Hasanli · Answer

This user granted this permission.