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How can i unlock the Story Point estimate?

Stefan Meier_iyjvda

I am using the Recurring Tasks Are-on and I configured many of my story Point estimates there. However, suddenly, I can neither See Nor edit the Story Point estimate there anymore. This is really Bad for me. I also noticed that the field is locked. I suspect that that is the reason because it was not locked in the past and I could edit the estimates. What can I do?

Accepted answers

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elvir.dzeladin

Could you post a screenshot?

Are you sure to be on a story (not a bug issue type). There are different things to be checked.

Configure board-> estimation

Project setting -> screens (check the edit screen, make sure that story points is available)

Nic Brough -Adaptavist-

On Cloud, you can not unlock locked fields.

But in your case, you don't need to. You need to put the story point field back on the screens you removed it from.

Stefan Meier_iyjvda

I just posted the screenshot. It’s a simple task. So what do I do now?

Stefan Meier_iyjvda

I didn’t remove the field from any screens. It’s always been there and it still is there.

Ste Wright

Hi @Stefan Meier

This is an add-on - it might be best to look at the vendor's documentation or send them a support request via their support page.

One thing this might be related to is the old view vs the new view / next-gen. In Cloud, there are two locations for field visibility on screens:

Screens, as Elvir mention above via Project Settings (still worth checking)
Issue Layout - also accessed via Project Settings, which controls the "new view" field layout

^ If you're utilising the "new view", or this is a next-gen project, check the Issue Layout to make sure the Story Points field is on the screen and not in the hidden fields section to the right-hand side.

If this doesn't work, I suggest contacting their support

Ste

Stefan Meier_iyjvda

Hi Stephen, thanks for the comprehensive overview. All that you mentioned checks out fine. I filed a support request to the vendor 😊

Ste Wright

Awesome - let us know the answer!

Ste

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