No Access to "Backup and Restore"

Question

I need to have access to backup my company's confluence pages. I know there's an XML backup feature under "General Configuration > Backup & Restore", but I don't have access to this section as I'm not a System Administrator.

"You'll need System Administrator permissions to do this"

However, I have the below privileges,

"Site administrator: Can administer your site, determine user access, and update billing details (like you)"

and noone/group at my company appears to have sysadmin privileges. Is there a way to find out if someone has this privilege or get it for myself?

Thanks!

Zak Laughton · Answer

Ah, yes, that reset only applies to Confluence Server, and the "...atlassian.net" address confirms you are on cloud. I'm not as familiar with assigning administrators in Confluence Cloud. Sorry for the confusion!

HFrelin · Answer

Thanks for the reply! I see system-administrators in global permissions, but not in admin group management.

Does that Admin recovery method apply to Confluence cloud? If so and I regain admin access, will we be able to back up our Confluence Cloud work?

* our site looks like https://XXXX.atlassian.net, so I assume it is a cloud service

Thanks in advance for any additional help!

Zak Laughton · Answer

Hi HFrelin!

As Nich mentioned, you should be able to see this permission in your global permission settings. If you need to regain access to the site admin permissions, you can follow the steps on Restore Passwords To Recover Admin User Rights.