Hello,
In our Jira Service Desk Cloud environment we make use of 3 projects.
Each project is based on our different branch locations.
2 out of the 3 projects receive quite a few more tickets than the 3rd due to the 3rd branch containing so few employees.
What I have begun to notice is that past tickets have started to disappear randomly from the 3rd project to the point where there is only 2 (both of which are open), while all of the others aren't visible anymore.
For reference, there should be 18 tickets located in the 3rd project with 16 of them being in the "Closed" state, but none of those appear to be there, while the 2 that are still in progress are visible.
This also seemed to have been going on since the beginning of our implementation of Jira Service Desk, which started in October 2019.
