Added users do not show up in projects

unknown

Hi

I am new to Jira Software. Have set up 3 projects within the account, have defined a group and added/invited another user. Not all invitations to join the project land in the email inbox (also not spam), and the ones that do can be accepted but do not result in the other user being visible in the project. Up till now, only 1 project is visible to the other user but not to me being the admin.

Am I overlooking something?

 

Regards Robert

Jack Brickey

Hi Robert,

I am not sure about why certain individuals are not seeing the invite and others are but it should like the issue is outside of Jira to me. Are the added users on the same domain? Are you using MS Exchange or other server based email service? If so check the server to ensure the invites are being sent. You could manually send the URL to the, to see if they could login.

Regarding the second question, users need to be added to a project. Generally this is done using roles or groups. Then these groups/roles are given permissions in the project - project settings > permissions. Now that is a bit different in practice if you are using next-gen projects where you go to project settings > access.