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It is not possible to assign new tasks to users.

zahra bavi behbahani

It is not possible to assign new tasks to users.
This problem has only recently occurred to me. I used to easily assign every task I created, but now it only shows my name when I want to assign a user.

Please help me sooner. And tell me why this problem has arisen now?

Accepted answers

All comments

Cristian Ionescu

Hi Zahra,

You can have multiple causes:

1.Persons are not any more in project list of Peoples

2.Persimmion scheme was changed

3.User have no more Jira Licenses Software or Service desk

zahra bavi behbahani

None of the above has changed in my project. I have another account that has exactly the same problem now.
https://razban.atlassian.net/

This is my list of users

Screen Shot 2020-01-22 at 12.08.50 PM.png

Cristian Ionescu

I see that you have 2 category.

a) With invitation Pending

b)without invitation pending

Can you assigne an issue to category 2 of users?

zahra bavi behbahani

No I can not

Shannon S

Hello @zahra bavi behbahani,

Welcome to Atlassian Community! It's nice to have you.

Could I have a look at your project's permission scheme?

Select the Jira icon (, , , or ) > Jira settings > Issues.
Select Permission Schemes to open the Permission Schemes page, which displays a list of all permission schemes in your Jira system and the projects that use each scheme.
Locate the permission scheme you would like to update, and select Permissions in the Actions column to view the scheme.

On that page, look to see which roles are granted the following permissions:

Browse Projects
Assignable User

Whichever roles have been granted those permissions, let's make sure the users you need to assign the issues to are in those roles. Have a look at Managing Project Role Membership for details on this.

Go to your project and click Project settings.
Select People (or Access if it's a next-gen project.)

If you're continuing to have any issues, please share with us screenshots of your permissions for that project, and then any users you are trying to add along with their roles. You will want to censor any private data, but just let us know which lines in the screenshot correspond to the users you are having issues with.