I have a Jira card which appears to have become orphaned. Get a SQL error when trying to open it.

Question

Hi, I have a card which is throwing an error when I try to open it (old or new view).

Also, since this happened I've lost the 'Advanced' reporting page for the project that the card was in, and it's now just a blank white page if I run a filter which should include that card.

Is there a way to raise a support call to investigate the issue?

Thanks in advance.

Danielle Hallett · Answer

Hi @Lenin Raj

The search page 'error' is literally just a white screen, on any browser. No error is given.

On the URL for the card, I get this:
'"-->>]]> ERROR OCCURRED

Lenin Raj · Answer

Hi @Danielle Hallett

Can you please share the exact error or a screenshot of the error would be very helpful?