How to create queues in one project with distinct linked issues from another project

Daniel Landman

We are working with several projects and I am trying to create queues to segment only valid tickets from each related project.
to understand it better, I run our Support channel and get tickets into a SUPPORT project and in case needed, I link my tickets to related PROD and/or RND projects.
I am trying with no luck so far to create simple filters with all tasks in SUPPORT that have linked PROD tasks, and similarly all of those with RND tasks. 
My first impression was that having a field called issueLink will allow me to apply that with advanced syntax options, but that doesn't seem to be the case.
Even trying to set issueLink is not EMPTY  appears to be a valid syntax but produces no results suggesting this field requires an actual task ID and doesn't fit my desire.

Thank you in advance,
Daniel

Veera_zqt9p1

Hi @Daniel Landman 

Very interesting requirement!

AFAIK, there is native JQL function which can pull linked issues from a specific project. There may be some 3rd party add-ons which can provide this for you.

I am curious to know how you are creating the issue in PROD and/or RND projects and link them to SUPPORT project.

I would propose to create a new single select list customer field (lets call it Linked Ticket Project) with options PROD and RND it it. Add the new field to SUPPORT project view/edit screen.

While linking the issues between SUPPORT and PROD/RND, set the value for Linked Ticket Project.

Then you can write a simple JQL based on Linked Ticket Project field value and use it in your queues.