I am trying to add a list of options for the employees to select plus the Other option to which I want them to be able to type if other is selected.
Hi @Monica Montes you can't do that with native functionalities but you should be able to configure this app in order to have such behavior
https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview
You would be using two custom fields and one would show based on the option selected in the other
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