nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to update done status as closed

Manasi Pardeshi

Hi Team,

Resolved status is available in the Jira project workflow. however, it is not counted in the Jira dashboard. its issue happening when we migrated from the old Jira portal to a new portal. could you please guide on the same as due to this my Jira dashboard count for raised vs resolved is showing the wrong graph which means that Tema is not working sincerely, however, the issue is we are unable to count the done tickets in resolved

Accepted answers

All comments

Cristian Ionescu

Hi Manasi,

The issues that are not count have resolution set?

Manasi Pardeshi

yes

Ste Wright

Hi @Manasi Pardeshi

To confirm, the issues are in:

A done status (green)
A resolution
A resolution date/time set

You mention you migrated recently - can you let us know what migration you made?

Ste

Manasi Pardeshi

we are migrated from old jira portal to new jira portal. prev all done tickets have green flag same am trying to add in existing jira but when i add flag its color is red

Manasi Pardeshi

How can i give green to the done status

Cristian Ionescu

Hi Manasi,

Go and Edit the Workflow and then go to the Done status and Edit.

Olga Videc

Hello @Manasi Pardeshi

Bulk edit resolution

What you need to do is bulk edit the issues, but you need to edit the workflow first.

I don't know if you are using done or closed or resolved as an end status, I'll write the example in with closed but it's all the same.

1. Add a new transition from CLOSED to CLOSED and name it Done Fix on this transition add a post-function that sets the issue resolution to DONE

2. publish the workflow, you can save a copy

3. Go to issue navigator find all issues that are in status CLOSED and resolution is Unresolved

4. In the top right corner, you will see Tools click on that bulk change

5. Select all issues

6. Choose transition issues -> choose Done fix

7. Choose not to send an email for this change if it offers

After you do this bulk edit you can remove Done Fix transition from workflow, that transition was necessary for fixing the error via bulk edit, future/new issues won't have this problem since you set the resolution before CLOSE.

BR, Olga

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud