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draw.io does not load

Oleksandr Matsko

Adding draw.io diagram does not currently work in Confluence cloud.

STR:

1. Hit 'Create' > 'Blank Page'.

2. Hit '+' > 'View More' > 'Visuals & Images' > 'Draw.io Diagram'

EXPECTED RESULT:

Draw.io loads and I am able to create some nice looking and explanatory diagrams.

ACTUAL RESULT:

Never-ending Draw.io logo.

Accepted answers

All comments

unknown

Have you maybe got an ad-blocker installed that is blocking confluence.draw.io, where the app is loaded from?

Oleksandr Matsko

I most definitely have no ad ablockers, especially in Edge browser.

Update: tried to run in Edge and Chrome.

unknown

Does https://confluence.draw.io load for you in a browser?

Oleksandr Matsko

Yes. I am using it as a fallback right now saving to GDrive and importing exported pngs to Confluence.

Ashok_Bohra

I am also facing the same issue. The diagram created in Draw.io is not loaded after publishing but able to see the created diagram in edit mode.

Update while trying to edit the diagram it says. "Read error: Error while loading the file"

unknown

Have you checked the steps mentioned in this thread?

Ashok_Bohra

Yes I checked the above steps and do not have ad blocker installed. Also the link does open for me also.

unknown

Go to https://info.seibert-media.net/display/DRAWIO/Diagramming+and+flowcharts+with+draw.io you should get a support chat open bottom right, link the operator to this question

Günter S. Bachbauer

Hi,

I'm also facing this problem. It is loading...loading...loading. Please see screenshot below:

Marija Radovic

Hi,

could you clear cache and temporarily disable all browser extensions? If this doesn't help, check if it is loading in another browser and Incognito mode and tell me the results please.

I use Win 10 Pro and Chrome Version 80.0.3987.132 (Official Build) (64-bit) and I am not able to reproduce this issue so we should try to figure it out together what is happening at your place.

Regards,

Marija

draw.io support

Ashok_Bohra

Hi, I tried clearing cache and cookies and same thing (no draw.io). Tried opening in Internet explorer 11, this time IE blocked the page due to its Windows Data Execution Prevention saying DEP stopped as it detected an add -on tyring to use system memory incorrectly.

There is no add-on in IE as I use only chrome and never added any extension or add on in IE. Chrome version is 80.0.3987.132 (Official Build) (64-bit). OS is WIndows 10 Enterprise.

unknown

If you navigate directly to https://confluence.draw.io, what do you see?

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