Why Jira automatic logout frequently?

Question

Installed JiraSoftware (v8.5.1#805001-sha1:c5b54a7). Very frequently automatic logout. Follow this topic: https://community.atlassian.com/t5/Jira-questions/Jira-user-session-timed-out-too-quickly/qaq-p/331522 Even set number from 30 to 300 in the /conf/web.xml: ```

300

``` It also automatic logout within one munite!

Raw Main · Answer

Hi @Adrian Stephen

Thank you for your reply.

I am just using Crowd as a SSO service in my cluster.

It happened when I want to create data sometimes.

I don't know whether due to the spec of server.

I deployed Jira Software with systemd on RedHat OS.

Adrian Stephen_q490r0 · Answer

Hi @Raw Main

Are you using any 3rd party authenticator? If yes, please check this article  :

* https://confluence.atlassian.com/kb/when-using-a-third-party-authenticator-user-sessions-may-terminate-earlier-than-expected-when-idle-933071468.html