turn off mandatory Resolutions on ticket creation?

Dave Corson-Knowles

We suddenly have a new field called Resolutions on our board and the resolution field is mandatory. 

We don't resolve tickets as soon as we create them (we kind of work them first), so this is kind of blocking us.

How do we remove Resolution or make it optional?

Max Foerster - K15t

Hi Dave,

head over to the field configuration associated with the issue type and change the "required" setting. 

Best, Max

 

€dit, like Leo said if we're speaking about the system field "Resolution" and not any other custom field you will have to remove it from the screen as he describes the field behaviour correctly. This does not apply to custom fields.