Jira API always returns "errorMessage": "Site temporarily unavailable"

Question

I've been trying the following in Postman:

GET https://{{mycloudinstance}}/rest/api/2/mypreferences --user foo@bar.com:{{myjiratoken}}

and always get the response:

{    "errorMessage": "Site temporarily unavailable"}

I'm logged into the site so I'm pretty sure it's available.

I saw somewhere on the developer forum that you need to use a different base URL when using a token, but that discussion was for Confluence and I can't find a similar comment for Jira.

unknown · Answer

I was having this problem, Postman version 9.3.1 for Windows, Jira Cloud. I had to remove any pre-existing cookie by: * Request settings -> Disabling cookie jar * Request Cookies settings -> Remove cookie And remove the Postman-Token header: * Postman app's settings File -> Settings -> General -> Headers -> turn off "Send Postman Token header" Authorization: Basic Auth Username: Password: Headers: Check Host (calculated when request is sent) Content-Type: application/json The above got basic GET requests working for me.

Cézar Augusto_m5imn5 · Answer

I am having the same problem here with:

POST https://{{mycloudinstance}}/rest/api/3/issue

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post
for creating an issue.

The documentation about the fields for this request doesn't help much either..

Fernando Bordallo · Answer

Hello again @joel

Where the docs state key it does not refer to your token or any other access key. It refers to the key of the key:value pair of the user preferences you are requesting.

For example:

* user preference key = personalized.nickName
* user preference value = "Johny Dee"

Your API request would be the following:

curl --request GET \
  --url '/rest/api/2/mypreferences?key=personalized.nickName' \
  --user 'my.email@example.com:my_api_token' \
  --header 'Accept: application/json'