Not getting email notifications for ticket comments

Question

Hi. The organization has been experiencing issues with JIRA SD. Emails are getting through whenever the ticket is initially raised and when it is in resolved status but every ticket comment that is shared with the customer is not being received. Can someone advise? Thanks

Hezron Llanes · Answer

Hi @Merve Nur Bas

Yes it has. Please take note that the issues just started a few weeks ago. All customers are receiving ticket comments and updates via email before. I just don't know what happened why it became like this.

Per Löfgren_plpgtu · Answer

If you are using the default rules then make sure the request type is filled out on the issue type.

Merve Nur Bas · Answer

Hi @Hezron Llanes

does your notification scheme has got the event "Issue commented" allocated to an instance (e.g. role, group)

I would check there first.

My best

Merve