I am looking to filter all the similar issues created/resolved and closed with same or identical root cause or for the same reason. Let's say simple example I am looking for is as below. * Password functionality = 15 total issues' * User signup process= 12 issues * Envrionment issues, outages etc= 10 issues This will help me to find we have got these many issues from this workflow or functionality and to emphasize more on that specific functionality.

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How to filter all and Group similar issues with same root cause?

Ram Malapati_9wzruj

I am looking to filter all the similar issues created/resolved and closed with same or identical root cause or for the same reason. Let's say simple example I am looking for is as below.

Password functionality = 15 total issues'
User signup process= 12 issues
Envrionment issues, outages etc= 10 issues

This will help me to find we have got these many issues from this workflow or functionality and to emphasize more on that specific functionality.

Accepted answers

Fernando Bordallo

Hello @Ram Malapati

I would recommend a labeling system to tag each of your issues (during detection, fix or resolution) and then filtering based on that. What are you currently using to discern between these root causes?

All comments

Fernando Bordallo

Hello @Ram Malapati

Ram Malapati_9wzruj

Thanks @Fernando Bordallo , i thought about using labels. But, curious to know if there is a gadget or something that can help to filter issues and present a Heat Map with Defect titles, Issue description etc. to find the similarities.

Fernando Bordallo

What would you envision using as filter criteria?

Ram Malapati_9wzruj

Issue Description

Minh-Tran Bui

Interesting topic that I am also interested in.
Would there be a way to display all root causes labels on one page with the number of tickets linked to each root cause? I'm using label manager which does the job but not for custom fields I have the impression.
Thanks!

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