Cant assign a member to Site admin /administrator group

Question

Hi,

I keep getting below error when I try to add users to site admin or administrator role. As per my understanding these groups arent based on "service desk license".

"Error: You have reached the maximum number of users for your plan, To add this user upgrade your plan."

Can someone please help me, this has become a blocker for us.

Ahmed_xm8d9h · Answer

I removed some admins and still cannot assign a user as an admin. What’s going on? I’m on the premium plan

Christel Gray · Answer

We've removed service desk/service management as a default user group actually. But the issue is in Jira Software cloud.

Neetu Verma_d9ihg9 · Answer

Hi,

The issue is that JIRA defaults everyone to service desk user group. Please check that. I had changed that setting and as well created another group for site admin. That did the trick and we were able to use service desk license independently