How to submit a bug

Patrick Heck

Gliffy diagram edit on a diagram embedded in a confluence page is throwing JSON parsing errors in the browser and displaying a completely blank page. It seems to be impossible to report this as a bug. (I keep getting sent to community, which is very annoying because this is very clearly a bug that needs fixing).

Error while processing route: diagram-editor JSON.parse: unexpected character at line 1 column 1 of the JSON data _@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:4446:25
O@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:4454:9
C@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:4452:43
h</e.prototype.invokeWithOnError@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:2671:343
h</e.prototype.flush@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:2664:147
p</e.prototype.flush@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:2675:382
U</e.prototype._end@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:2722:9
e/this._boundAutorunEnd@https://confluence-connect.gliffy.net/resources/ember/editor/assets/vendor-232503871e0454525791d30847d59291.js:2684:580
vendor-232503871e0454525791d30847d59291.js:18242:201

An entirely blank user page with nothing displayed is never anything but a bug, even if there is a workaround...

The payload of the associated request is clearly Ember.js related Javascript not JSON

Lenin Raj

Hi @Patrick Heck 

 

Please raise a ticket at https://support.atlassian.com/contact