Anonymous email notification sent on triggered event

Question

In a Jira Kanban dashboard (Classic Project), when an issue is automatically transitioned from ToDo to In Progress when a user create a branch, or even in other scenario (like moving the issue from In Progress to Code Review, or transitioning from Code Review to Staging after a Merge), we receive an notification email from Anonymous (Jira) <jira@gaffiliation.atlassian.net> instead of the user name who initiated the action.

What can be the possible causes of this? How can we fix this ?

I ran the Notification Helper and all seems good.

Thank you guys!

Jean-Sebastien (GA) · Answer

Hi @Lenin Raj

thanks for the answer and sorry for the late reply.

So finally we add to reach Atlassian support so they change a primary email on a user account so that it matches these rules. It was the only way to solve our issue, there were no mean to do it from our end, even as an admin.

Thanks for the assistance,

regards.

Lenin Raj · Answer

Hi @Jean-Sebastien (GA)

The workflow triggers matches Jira user with their email address. This is the process:

Process: The user initiating the event in the development tool is mapped to a Jira user by matching the email address, then the username, i.e.

* Single Jira user with a matching email address — Transition the issue as the Jira user.
* No Jira users with a matching email address — Transition the issue as an anonymous user.
* Multiple users with a matching email address in Jira — Try to find a matching username in that group of users. If there is a Jira user with a matching username, transition the issue as the Jira user. If there is no matching username, transition the issue as an anonymous user.

Reference: https://confluence.atlassian.com/adminjiracloud/configuring-workflow-triggers-776636696.html