Has anyone experienced HTTP 500 errors when creating JIRA issues from Confluence?

Question

I have both JIRA and Confluence Cloud accounts and I thought they were integrated. Whenever I try to create a JIRA ticket from within Confluence Cloud I receive the following error message:

Received the following HTTP error code from the server:500

And then in the drop down all I see is "System JIRA".

Did I miss something in the configuration of both products?

UPDATE

Browser console shows the following error:

Failed to load resource: the server responded with a status of 504 ()console.js:35 
Jira Issues Macro: unable to retrieve fields from AppLink: <redacted> /wiki/rest/jira-inte…fbf20656/projects:1

I've tried to manually cross-connect the two Cloud products, but I'm unable to do so because it's a duplicate AppLink to the one created by default.

Angélica Luz · Answer

Hello Yang,

Welcome to Community!

I saw that you created a ticket with our support and the issue was already resolved.

The issue is related to a bug:

* Jira Issues Macro not able to retrieve Jira's metadata

In case anyone sees this thread, the best option is to contact support on support.atlassian.com because it's necessary to reset the application links.

Regards,
Angélica

Yang (Gabriel) Yu · Answer

Hi, I encounter the same issue. Has this been resolved for Confluence Cloud?

Angélica Luz · Answer

Hi Allan,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, please feel free to share the resolution here with us to help other community members that may face the same issue.

Regards,
Angélica