Email Requests

Question

I have a Service Desk Project named Change Control Board.

One Request type - Change Request with issue type Change.

When I send an email to the project I get this message -

You can't edit the request type because the issue type it's based on was removed. To restore the request type, add back its associated issue type in this project's issue type scheme.

I have set up email requests for other projects however inherited this project and cannot figure out how to get it to allow a request to come in by email request

Dwayne Pascal_lt8njr · Answer

Hi,

I have the same issue.  How do I "change the request type mapping" please?

It's coming in over email and I want to assign ALL incoming emails to that service desk to a new request type.

Nic Brough -Adaptavist- · Answer

It is what it says it is.  You have created a request type mapped to issue-type X, then removed X from the project's "issue type scheme".

Add X back to the scheme, change the request type mapping, then remove X again.