How do I assign a ticket based on the reporter ONLY if the assignee field is not selected with a specific user?

Marlene Vitale

We have assignee set to automatic. If someone creates a ticket and leaves it as automatic, it should be assigned to the reporter. If however, the assignee is selected, that should hold. We were using a post-function to assign to reporter, but that will then override if the ticket has been assigned to another person intentionally. We have scriptrunner and can maybe use that to set something up, but I'd like direction to where to help populate that solution.

Jon Bevan _Adaptavist_

Hi Marlene,

On the Create transition you can add a 'Run Script' post function with the following condition:

issue.fields.assignee == null

And the following code:

def issueKey = issue.key
def result = put("/rest/api/2/issue/${issueKey}")
        .header('Content-Type', 'application/json')
        .body([
                fields: [
                        assignee: [ name: issue.fields.reporter.name ]
                ]
        ])
        .asString()
assert result.status == 200

And that will only set the assignee to the reporter if no assignee has already been selected.

Screen Shot 2017-03-23 at 10.59.30.png

Please note that if you change your project configuration to make the Project Lead the automatic assignee then this code will not override the Project Lead.

Thanks, Jon

Screen Shot 2017-03-23 at 10.59.30.png