Issues Done but Unresolved

Question

Hi,

I have a lot of issues in Done status but with resolution field Unresolved.

I have to make a script using Jira API to fix this bug to change their resolution field to Resolved.

I tried to do it with a put request but it doesn't work and I can't do it with a transition because status is already Done.

Thank you

Tom Thompson_y91o0y · Answer

Resolution is a junk field.  Stay away as even "Unresolved" shows up a "Resolved" in the gadgets, etc.

It is quite a humorous implementation of something that could have been useful.

Pete Singleton · Answer

ScriptRunner has a built-in script to bulk change resolutions.  You could use this add-on under a free trial if you don't already have it.

Or, as another member has already said, create a new transition from the existing state back to itself, which automatically sets the resolution.  When you've done the bulk transition and fixed your problem, you can delete the transition.

Joe Pitt · Answer

The definition of the Done column should include the resolution field being filled in. In conjunction with that the transition to whatever status you are using for done must either present a transition screen with the resolution field for the user to set or a post function to set the resolution field. You need to fix your workflow.

You have two options to fix the current issues; 1. create a transition from from the done status back to the done status with a transition screen to set the resolution or 2. Tell everyone not to use the project, or apply a permission scheme where only you have permission to the project, add the resolution field to the edit screen and use the bulk edit option to fix the resolutions. Then REMOVE the resolution field from the edit screen and apply the old permission scheme.