Why does clicking "Start Watching" not always work?

Anthony Michals

This is getting very frustrating and I'm finally complaining about it. When on the Backlog view, I go through items and then click Watch Options to start watching an issue. A lot of times, clicking the Start Watching option does NOTHING. I have to actually open up the ticket to then click to watch the item. I should NOT have to open up the ticket to do this. Please fix this as this causes me lots of frustration.

Angélica Luz

Hello Anthony,

Thank you for reaching out to Atlassian Community!

Testing on a local site using the details you provided, we couldn’t replicate the issue. If we click to watch or use the shortcut W, it works normally.

We found a bug that might be related to the issue you are facing, so we would like you to check if the Share, Options and X buttons that are next to the Watch are also affected.

• Hover of 'Share' button in Jira backlog is broken

On the bug description and title, it only mentions the Share, but a customer posted that it happens on all 4 buttons.

Also, please open the developer tools on your browser while testing to check if it shows any additional error message that can help us identify what is causing this.

Regards,
Angélica