Unable to edit a new blank page

Question

I can no longer edit the title or body on a newly created blank page. Both fields are greyed out and won't accept input.

I've been using Confluence for a few months now. I was initially able to create and edit new pages.

Any ideas how to fix this?

Using the latest Firefox (71.0) on 64-bit Win7 Pro

Thanks

Steve

steven.peake · Answer

Thanks for the suggestions.

Clearing the cache and disabling add-ons/extensions made no difference.

I've just downloaded Chrome, and this allows me to edit a new blank page.

Bit annoying if I have to use a different browser just for this one site. Plus, others seem to be having issues with other browsers as well, so no telling how long this will continue to work.

Thanks for you help.

jaw_khoxpi · Answer

Hi,

I seem to have the same issue. I used to be able to edit pages but that stopped some weeks ago. I posted here as well. I do not get any  "connection failed" error messages on the browser development console, as @Shannon S suggested. She kindly pointed me to

* CONFCLOUD-68168 Edit functions is grayed out in Confluence Cloud for certain users

Doing the web test I get problems with SSL WebSockets:

I use Ubuntu 18.04 and Firefox 71.0 (64-bit). Chromium Version 79.0.3945.79 gives the same problems.

Regards,

Jakob

Alex Laycy_dvwa4f · Answer

Hi Steve,

Working through the following steps (one by one) might hopefully resolve this for you?

It could also be a temporary service issue you've run into, if you're using cloud.

1 - Clear your cache

2 - Disable any browser extensions / add-ons

3 - Attempt access via a different browser

- Alex