Creating and linking hub region to JQL statement

Question

Hi there,

Is there a way you can create and link a "Hub" region to a matching JQL statement? We have an SLA queue and work with numerous markets in different regions, such as EMEA and APAC.

However instead of adding a new country to the list (as shown in the picture below) I would like to group all the EMEA countries in one place and then ask the statement to link to that EMEA group? Then I would like to do the same for our APAC market as well.

Any thoughts would be appreciated.

Thanks.

Rajeev Gill · Answer

No problem, thank you for the reply!

Ismael Jimoh · Answer

Unfortunately, I do not have a way to dynamically add new options to a JQL and neither does JIRA OOTB.

I have also not see this performed anywhere from experience.

Sorry I could not help and regards.

Ismael.

Rajeev Gill · Answer

Hi Ismael,

To further, and maybe clarify our initial query - Our current market onboarding process involves us having to manually update multiple JQL statements every time a new market is added to our service desk (in order to apply multiple SLAs to tickets submitted by the new market)

Is there a way to automate this, so when a new market joins our service desk they will automatically be added to the JQL query and thus the SLAs will not need to be updated manually?

Thanks.

Rajeev