Trying to remove hours when the office is closed from resolution time reporting

Question

Is there a way within Jira that I can set the business hours to ensure that our resolution time reporting is accurate?

I would like to be able to remove hours outside of say, 8am - 5pm, and weekends and holidays.

Thanks to anyone who can offer some insight!

Hernan Halabi - Elite IT Consulting Group · Answer

I suppose this is your solution then

That addon will allow you to do this without major issues

Elden Dutton · Answer

I am actually trying to use this outside of the board level. The reporting I am trying to do is through a custom dashboard with the Resolution Time gadget. This means I am pulling tickets in from all boards, and I'm seeing that it's not factoring the working hours set at the board level, despite it being set the same for all boards.

Is there another way around this? Perhaps something I can put directly in my query to remove those hours?

Hernan Halabi - Elite IT Consulting Group · Answer

Hello @Elden Dutton what @Nich Hogue suggest would work if you are using Jira software. If you are talking about Jira service desk instead, check the following link in order to reflect your working hours into your SLAs metrics

https://confluence.atlassian.com/servicedeskserver/create-and-edit-sla-calendars-976770869.html