Project readable access issues in Cloud JIRA and Slack Integration

Question

Hi,

We have migrated the JIRA server to JIRA cloud few months back. We have been trying to integrate Slack with JIRA cloud recently. However, we experience an issue when trying to connect the Projects which were migrated from old JIRA version to new cloud. Even though the integration has done properly with this projects migrated it does not allow to read JIRA issues from Slack (Except for some Sub-Tasks). The Sub-Tasks created under the old Task that were migrated are readable through Slack command without any issue. But not all the Sub-Tasks are readable. However, still you can create the issues through Slack in this same project. 
The migration was initially done from JIRA server 5.0 version to 7.0 before migrating to Cloud JIRA.

Please note that this issue is existing only for the projects migrated. The projects we created newly in the cloud has no issue after the integration with Slack. We checked all our permission schemes and none of them seem to have any issue to not allow read JIRA issues, given the create option through Slack works fine. When type /jira <IssueID> it says Issue not found only to the old projects (A screenshot is attached)

What could be the workaround to overcome this issue?

savani_45o12m · Answer

Hi @Daniel Eads

Thanks for the prompt respond.

The screenshot which has the error when trying to read the issues from JIRA is attached herewith.

Further, with regards to the solution you have given, atlassian-addons-project-access project role has been already assigned for the Browse and Administer project permissions as shown in the image below. Still we had the issue which indicates the problem is not with the assignment of project role.

We tried out every possible way to resolve this. We changed the permission scheme same as a new project we created and still the old projects have the issue. Kindly look into this and provide us with a solution to successfully integrate the Slack with old projects.

Thanks,
Savani

Daniel Eads · Answer

Hi @savani , welcome to the Community!

I understand you are having some trouble getting the Slack integration to read info from tickets that were a part of your Cloud migration, even though it seems to work correctly with new projects. Unfortunately it looks like your screenshot wasn't uploaded to your post, but I think I have an idea of what might be the problem.

For the projects you migrated from your Server instance, it's possible the atlassian-addons-project-access project role is missing from the Browse and Administer project permissions. Here's how to resolve that:

* Navigate to the Permissions page in the Project Settings for the project you're having trouble with
* Click on the Actions button in the upper right and select Edit permissions

* Click the Grant permission button in the upper right. * In the "Permission" dropdown, select Administer Projects and Browse Projects
* In the "Granted to" section, select Project Role and the "atlassian-addons-project-access" role

* Click Grant when you've set the options from the previous step.

Let me know if you see any more trouble after completing the permission changes above and we'll help get you squared away!

Cheers,
Daniel | Atlassian Support