nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unsupported Content Error Message

Daniello Sepe

Hello! I'm getting an unsupported Content Error Message on a page I created. None of the pictures or content are there, and it is just the gray box that says the message. Any way I can find out what the specific problem is? Has anyone else run into this?

Dan

Accepted answers

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Angélica Luz

Hello Daniello,

Welcome to Atlassian Community!

I've searched for this error message and I found a bug, so I would like to confirm the steps you are following to confirm if it's indeed the bug.

After creating the page, what content are you adding on the page? Are you copying the information from external sources and posting them on the page?

Please, check the bug for more details and let us know if that's the same issue you are facing:

Unsupported content with the new editor

Regards,
Angélica

Kendra F.

Hey Angelica - I'm having the `unsupported content` error on 2 of my pages that were working before the new year - nothing has been edited between them working and not.

Based on the linked issue, I believe there's more going on - the pages in question have no content-based from a 3rd party source apart from screenshots pasted in.

As you can imagine, as a product team, without access to documentation that is reliable is causing a bit of a hiccup in our operations! Can you let me know what information you need to resolve this as soon as possible?

Thanks!

Angélica Luz

Hello Kendra,

Welcome to Atlassian Community!

Thanks for reporting this issue to us. I searched for bugs related to Unsupported content and images only but didn't find anything, so we need more information to test here.

Is this issue happening when pasting a screenshot or also when uploading some images?

Are you adding the images inside some macro, like expand, columns, tables?

Is this happening with any type of image or just a specific extension?

Regards,
Angélica

Kendra F.

Hey Angelica, thanks for searching!

Great questions - There's two pages that it seems to be occurring, both of which have:

- Layout usage (mostly 3 column)

- Emojis (sometimes added via the macOS shortcut of control+command+space to bring up the emoji keyboard, other times added via the `:` shortcut Atlassian added)

- Screenshots

- Pasted in directly

- Added inside `/expand` macros

- `/expand` macros (multiple)

- The new 'status' bar with the new editor

- General text styling like links, headers, check box lists, bolding, etc.

- `/jira` macro

I'm not comfortable pasting the screenshot of the page in edit mode to the community, but can certainly email directly somewhere if you'd like to have a look! The only third party content I see are screenshots added to expand macros.

I don't use any extensions for screenshots, just the mac keyboard shortcut to grab part of the screen and the good 'ol fashioned paste!

I had the console open when clicking onto the page (where the unsupported content appears) and then when clicking into edit. In the attached image, the errors/warnings appeared only when going into edit mode. Maybe it'll give the team a clue as to what in those pages might be the culprit I can remove?

Hope this helps debug! Let me know if I can provide any other details

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