Jira API - basic authorization with API token results in ... do not have permission since 20191218

Michael Germeys

I have several vbscripts that connect to JIRA cloud.  Everything worked fine until today.  Now I am always getting the error:

{"errorMessages":["Issue does not exist or you do not have permission to see it."],"errors":{}}
,"errors":{}}

I use a basic authorization with API token.

I can login with my account and see all issues without any problem but not when I connect through the API. 

I have created a second API token and used that one too, but I do get the same error.

Andy Heinzer

Hi Michael,

Atlassian Cloud products did deprecate the use of passwords/cookies for basic auth REST API requests.  More details in Deprecation notice - Basic authentication with passwords and cookie-based authentication.  However this happened six months ago.  So I'm not sure why you would suddenly see this problem this week.

The error message you are seeing though appears to be consistent with a REST API call that is not actually authenticated as expected.   I would be interested to see if we can learn more about exactly how you are making the authentication portion of this REST call.  If we refer back to the Basic auth for REST APIs, you can still use an API token, but there is an expectation many times that you would have to first base64 a string consisting of

youremail@example.com:API_TOKEN

and then pass that encoded string in an authorization header instead of trying to simply pass username and API token in a prompt.

Try that out and see if this helps.  If not, please share with us some more details about how you're trying to make this API call and perhaps we can offer some further insights.

Cheers,

Andy