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Images not displaying when importing word documents to confluence

OliverD

When using the word document import option I am not able to view pictures from the document. Will instead be shown a "Inline Extenstion" icon

I have tried the troubleshooting steps of converting the document from .docx to .doc but have had no luck.

Is anybody able to help with this?

Accepted answers

OliverD

To import a word document while keeping it's pictures, after selecting the import word document feature you will need to choose the "Import as new page in current space" option.

Previously I was choosing the "Replace" option as I wanted the file to be automatically set as a child of another page, however this option does not currently work.

A support ticket has been raised to rectify this here

All comments

James Dellow

Do you know if the page is importing into the old or new editor?

(How can you tell? See https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html#ConfluenceCloudEditorRoadmap-Howdoyouknowwhicheditorapageuses? )

OliverD

It looks to be the new editor,

OliverD

Hey @James Dellow , do you know if there's anything else I can do to get this working? Would be much appreciated

James Dellow

Testing in my instance, it imports into the old editor so I can't replicate this issue. But since we know that the new editor support inline images as custom emojis, the issue could be related to that. I'd suggest raising a support ticket.

OliverD

To import a word document while keeping it's pictures, after selecting the import word document feature you will need to choose the "Import as new page in current space" option.

Previously I was choosing the "Replace" option as I wanted the file to be automatically set as a child of another page, however this option does not currently work.

A support ticket has been raised to rectify this here

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