How to create each step (column) with similar statuses?

Question

Hi,

I'm creating a workflow for my technician. Each of the step in the process requires 3 statuses: To do, In Progress, Troubleshooting. How do I create a workflow which contain the same statuses for each step - which he can then check back daily to monitor his progress for each step?

I tried using 3 different transitions for each step, but we couldn't differentiate where he's at (to do, in progress, troubleshooting). One option (which seems rather bulky) is to have 3 separate statuses per step.

Anyone has a better idea?

Thanks!

Ollie Guan · Accepted Answer

Hi @Cindy Chan ,

I think you can customize a drop-down selection field to identify To do, In Progress, Troubleshooting.

In addition, the workflow is still used as a status to reflect the actual processing of the issue.

John Funk · Accepted Answer

Hi Cindy - why wouldn't you create a different status for each one? To Do - Step 1, To Do - Step 2, etc. ?