Why can I no longer see new Jira issues created on my Backlog until I change status from "backlog"?

Question

I recently needed to create a KanBan flow to manage items in a more specific way. But, in doing this I applied another KanBan workflow to get the same columns to work in. However, something changed the Backlog board from viewing newly created Jira issues. They open as status Backlog, but are hidden from the Project's Backlog list. I can only see them in the list if I change the status to To Do. I prefer backlog items to remain in the backlog until they have been fully scoped by engineering and then I move them to To Do. I need to know how to get new items with the Backlog status to show in the backlog list (so I can and see what needs to be prioritized/refined each week for scoping).

Yvonne Markgraf · Answer

Hi @Ste Wright

Thanks for following up! I am working with the duplicate boards for now. I am afraid to delete the original board that the backlog got duplicated from.

Attached are screenshots I made to try to show you the old vs. the duplicate I somehow created. When I look at the search where you said to perform a delete, I can see the board that is the issue. It's the initial board I started with and it's in a SCRUM format. The board is one continual Backlog list and does appear to duplicate all of the new board I set up as a Kanban. If I delete the initial one, my worry is that the original board backlog list will disappear. I have attached the files to show the duplicates.

Ste Wright · Answer

Hi @Yvonne Markgraf

Apologies for the delay responding - did you find a solution to this issue?

It's not one I've seen before - it could be the duplicate board? To delete a board:

* Choose the search magnifying glass on the left-hand navigation bar
* Next to View All, select Boards
* Locate your board and press options on the far-right of the row (3-dots)
* Select Delete

Let us know how you got on :)

Ste

Yvonne Markgraf · Answer

Now I am getting new issues duplicated in a single Board, but when  select Backlog view of the KanBan, there are still two separate Backlogs showing. So, while new issues are now longer hidden - in the Board view they appear in on long backlog (with 146 issues) and in the KanBan Backlog view they show as 3 issues in one short backlog and duplicated in the longer Backlog list, that still shows 146 issues. I am not sure what change I made to enable them to move straight into the Backlog column (outside of making sure all of the Workflow statuses were also columns).

What I think I need to do in order to remove the duplicate Backlogs is figure out how to delete the board that is called Active Sprints (because I don't have any active sprints) and it looks like that would remove the duplicate board and duplicate workflow that's not in use. I just can't find a way to delete just that one. I only see a way to delete the whole project, which I don't want to do.