Bug: Drag and drop doesn't work half the time

sakamura

Example video  - https://donais.name/Private/jirabug.m4v 

On any field that I can drag and drop, it sometimes works well for a few minutes, and sometimes, it stops totally from working, which is an exercise in frustration.

That includes any field, in any place, that can be dragged anywhere. Labels, issues, issue reordering, adding fields to a type. (never had issues removing issues from the field, and I learned double-clicking adds them up, but I cannot reorder them unless I feel lucky)

Latest Safari 13.0.3

Petter Gonçalves

Hello @sakamura

Welcome to Atlassian Community. Sorry to hear you are facing this problem.

Per your video, it seems you are not being able to reorder or change the status of some issues on your board.

Just to make sure we are on the same page here, I would like to state that you are facing two different problems with two possible root causes:

1 - You are not being able to sort issues in your board with the same column.

This problem is absolutely happening because of the order selected for your board filter. Usually, Jira boards are configured to order issues by rank which allows you to sort it as you want, however, if you select a different field to order the issues (like Create date or priority), it will ignore any drag and drop actions and keep the issues/cards displaying in the order of the field selected.

That being said, these would be the steps to allow your issues in the same column to be ordered again by simply drag and drop:

  - Logged as the board administration, navigate to your board > Click in the three dots on the top-right corner > Board settings

  - Click to "Edit Filter Query"

  - Replace the field in the ORDER BY parameter of the query for Rank:

ORDER BY Rank

P.S: The action above will remove the current sort of the board and allow you to freely sort your issues by drag and drop them in the column, so please make sure you communicate the rest of the team using the board about this change.

2 - You can not move your issues to the next status/column of the Workflow

This problem can be caused by several possibilities since the columns of the board are based on your current workflow statuses. I suggest you check the following:

   - Logged as the project administrator, navigate to Project settings > Workflows > Edit > Check what is the status that you should be moving your issues after the first one (A FAIRE). If the board columns are properly mapped correctly, it should have the same name as the second column in your board (EN COURS).

   - Check if the transition that leads to "En Cours" does not have any validators or conditions that might be blocking your issues from being transitioned

   - Navigate back to your board > Board Settings > Columns > Check if the second status that your issue should be transitioned to is properly configured in the "EN COURS" column

   - Finally, try to transition your issue by manually clicking on them in the board and using the issue view status button, analyzing if there are any required fields, as displayed below:

 

Let us know if you have any questions.