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How can you query how long something as been in closed status

Aaron Geister

As anyone had this issue. I am trying to set up an automation to move a tickets to a read only project for archiving after they have been in close status for 3 months is there a way to query this without an add-on? My current query won't work.

project= "Help Desk" AND status changed FROM "Resolved" TO "Closed" AFTER -3M

I just need to query closed tickets for 3 months of time in that status

Accepted answers

Damian Wodzinski_ayk1y7

Wouldn't tha be "Closed" BEFORE -12w?

For some reason 3m do not work for me either, but that above do work.

All comments

Damian Wodzinski_ayk1y7

Wouldn't tha be "Closed" BEFORE -12w?

For some reason 3m do not work for me either, but that above do work.

Aaron Geister

Yeah I had to do it in Weeks format also. And I am not sure to used close BEFORE or AFTER.

I was also told to try this instead.

project = ABC and status = Closed and updated < -12w and status changed to closed BEFORE -12w

Damian Wodzinski_ayk1y7

If you use after, thats mean everything closed AFTER that date will be there. So there can be issue closed one week ago.

Aaron Geister

This is the automation I have set but it keeps saying no actions preformed but if I use the search it will query 4 issues. I am unsure why it won't work?

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