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Cannot import ACCOUNT field to project from CSV File

Antonio Colin

Hi Guys,

I'm trying to import a CSV file into a Scrum project.

All fields are imported successfully, except the Account field. I put the full log in the link below.

It's important to mention that the account exists, the project has a Custom field called Account and the account in Tempo Timesheets is linked to the project. If I edit the account field manually for any issue from the web interface, I am able to do it.

Jira Import Log

Thank you for your help.

jira import pic.png

Accepted answers

All comments

Damian Wodzinski_ayk1y7

What field type is that?

Antonio Colin

Hi Damian,

It is "Account Type". But it is imported as a custom field since it is not a jira field.

I made another test, exporting a project that has this field and it is exported as 'Custom field (Account)' in the CSV file and the text is plane, like any other field.

I really need to fix this since the account field will be used for billing purposes.

Thank you !

Antonio Colin

I got the right type:

Tempo Account Custom Field

It's shown as LOCKED in the default field configuration.

Damian Wodzinski_ayk1y7

If it is Tempo Account Custom Field, it accepts data stored in the Accounts Manager.
If you can manually set "bulk account" to it, it seems that you are providing data in wrong format.

For example, in Jira you have field type of "User Picker". In order to import data to it, you need to paste username into it, that means in most cases you cannot put First and Last Name of user into excel spreadshead, you need to use logins if you want it to work. I think you need to do similar thing with it - provide data in correct format.

I suggest you adding manually the value on some Issue and trying to see if there is any prompt about it.

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