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Confluence cloud edit function behaving very strangely

Martin Farley_dpzbar

So, I've just signed up to a trial for Confluence cloud to show the rest of my programme team how it could be used to support collaboration across the programme.

But, it's all very confusing . The page edit and macro functions are working in very different ways on the space home pages, compared to all other pages.

There are important macros missing from the child pages (all using the new functionality), while on the space home pages it seems to be working in the old way.

Even then, some of the macros are not working in the child pages (i.e. those using new edit function), such as embedding files like ppt and pdf into the page.

What is going on?

If this isn't fixed, I'm pretty sure we will not be using it going forward...

Accepted answers

Mike Bowen

Hi @Martin Farley

Confluence cloud is a great tool for collaboration and you are right to trial it out and get familiar with the features and show them off with your fellow colleagues.

If I can make a suggestion while trialling Confluence. Pick an editor and stick with it, don't chop and change between the old and new editor as you rightly pointed out, some things are missing in the new editor, while other things are better. Check out the Confluence Cloud Editor Roadmap for an idea of what has changed between the old and new.

Confluence editor is going through a number of new changes and one can read all about it from this post Confluence Editing Improvements.

I agree with you some of the changes are questionable, but take it from me who has created an entire intranet in Confluence, as well as a process based wiki, knowledge base, customer portal, Jira Service Desk, none of the changes Atlassian has introduced in the new editor are showstoppers.

In fact I've used many collaboration tools in the past, SharePoint being one of it's main competition and Atlassian wins by a mile especially given how well the other apps such as Jira Projects, Kanban board, Jira Service Desk and Trello link up nicely with Confluence and vice versa.

- Mike

All comments

Mike Bowen

Hi @Martin Farley

Confluence cloud is a great tool for collaboration and you are right to trial it out and get familiar with the features and show them off with your fellow colleagues.

Confluence editor is going through a number of new changes and one can read all about it from this post Confluence Editing Improvements.

- Mike

Martin Farley_dpzbar

Mike, thanks for your quick response.

How do I pick an editor? It appears to have defaulted to the old editor for space landing pages, and the new editor for all other pages. I don't see any obvious way to change this.

I've also introduced Confluence to several organisations, but this is the first time some of the functionality simply isn't working (iFrames, file views, page formatting etc). I'm also disappointed that the documentation theme is no longer available as standard, as it was the most useful one for office/project use.

I have used the Cloud version before and it worked perfectly, but it currently seems beset with problems. I will perservere, but need to present the options soon and in it's current form, it's simply a non-starter...

Mike Bowen

Hi @Martin Farley

What you can do is create a new landing page under your existing landing page with the new editor. Then set this page to be your new landing page (Space Settings, Edit Space Details, set the home page). Now your landing page is the new editor and then every time you create a new page, use the new editor.

On this page Confluence Editing Improvements it mentions you can contact the support desk and ask them to enable the new editor by default, that way you won't have a mix of editors.

It also mentions the editor is rolling out to small sites first, and that the new editor is available as a template, so that you can get use to it. Do you see the template with the new editor and the old editor?

New Template vs Old template.png

I am currently running iFrames in both old and new editor, both are identical macros and work perfectly.

Not sure what you mean by documentation theme, unless you are talking about templates in the editor. If indeed templates then there are loads of possibilities, which can be turned on and off by a Confluence Administrator.

Confluence templates.png

- Mike

Martin Farley_dpzbar

Thanks v much for this. I didn't realise you could do this. My cloud instances only has the new editor for new pages, but space landing pages were still in the old editor, which was weird.

By documentation theme, I simply mean the old default theme, which allowed every user to see the structure of the entire site from any page. Now, they have to go back to the beginning and click through the other spaces to see this (see an example here).

The failure of the iframe macro is shown below I've picked Google as a page that has no access issues etc).

iframe example.PNG

I also am not very happy with all the white space that has suddenly appeared on every page, but that's a minor concern

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