Embedding an attachment in a ticket open screen by default

Question

Hi all,

How can i embed an attachment in a ticket by default? I want my customers to be able to download an excel file if they want and attach it in the request before submitting a request. It is an excel file we want them to fill according to their request.

Thanks a lot

Kr

Celal Tangal · Answer

Hi Nic,

I agree that it is not the best way to collect data. This is for creating new employee in our systems and sometimes they need to submit 50 requests and need to fill more than 20 fields. Doing this in Jira one by one is not the most feasible solution for us.

I really appreciate your guidance but we already evaluated these things internally and decided to go on with this method. So if you can help us with this it would be great. Other than that we wont change our method :)

Thanks again for your help

Nic Brough -Adaptavist- · Answer

This is a horrible way to use a tracker system.  Please don't try to demand people fill in separate forms.

Ask them for the data in the issue, so they don't have to mess around in excel.

Celal Tangal · Answer

Hello,

I edited my question above :)

Thanks!