We have an environment with multiple clients and would, ideally, like to funnel them all into a single Service Desk, single portal setup with no cross-client visibility. Splitting clients off by organization has ensured that one client can't view another's tickets, but I'm unable to determine the best way to set up robust request types that are unique to each client while maintaining the degree of separation needed.
Extension for Jira Service Desk has exactly the functionality we need but request type visibility is only offered for Jira server and we're using cloud.
Is there a way to implement the environment we're aiming for or will be forced to set up multiple projects and develop a dashboard to display them in one place?
