nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

'Cannot get default template' error

Dom Bull

Suddenly getting a 'Cannot get default template' pop up error on every ticket on my project each time I open or refresh the page. Anyone know what causes it? I'm guessing someone in my organisation has tweaked a 'system' level field and it's affected everyone's projects, but I can see nothing that's changed on my ticket set up..

Accepted answers

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Ste Wright

Hi @Dom Bull

Is this still impacting you? If so, is it just your project / your session or is it impacting all users?

A screenshot might assist us in verifying the error

Edit 04/08/20: Its been found that the "Smart Checklist" app can cause this error. If you come across this question and have this app, try disabling this first.

Ste

Anil Biswal

Hi Stephen, although it's been a while since the thread started: We also have the same problem and no answer yet. Ideas?

Kevin Lau_aza9kq

Me too, I am an Jira administrator and my users are getting this error. However it is limited to some users. If someone finds out please publish.

Ste Wright

Hi @Kevin Lau @Anil Biswal

It's worth investigating any relationship between users who can and users who cannot create issues - look for things such as:

Permissions / Project Access
Project Roles
Groups (Global Permissions)
Browsers / Browsers Add-ons

^ Finding the common point of origin will help decipher the reason this happens.

Alternatively try contacting Atlassian directly via https://support.atlassian.com/

If you do contact support, let us know how to fix it so other users know for the future

Ste

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