Not able to assign a user to an issue all of a sudden, no changes were made

Romy Haik

Hi JIRA community,

As of a few hours ago, I was able to assign (and so did others) a specific user. Mid-day we have encountered an issue where none of the users are able to assign issues to that specific user (reference "John").

I have asked John to sign out, and then sign in again, but that did not help. Important to say - he is able to assign issues to himself and others, but we cannot assign issues to John, nor do we see him in the assignee suggestion/auto-complete. Not even when writing his full name.

No changes were made in permissions, we are a relatively small team (8). I am the only administrator for the projects.

I have also checked Assignable User permissions etc., they are all fine.

Thanks in advance!

Romy

Boris MBOUMEHANG

Hi Romy, 

First of all, welcome in the Atlassian Community. It is good to have you here. 


My first reflex when facing issues which could be permissions' related is to use the Permission Helper. So, I would advise you to use it in order to be completely sure that it is not an issue with the permissions. 

I hope this will help. 
Boris