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Why issue's keys increment randomly to high numbers?

Bartosz Wojciechowski_sugjca

Hi,

I am using Jira Cloud Software. I've created a new project and when I am adding tasks, their keys increment randomly to a high number. So for example:

- I have created 4 sprints in Jira

- I have started adding a tasks in sprint 1

- The first task's key is AA-6

- The second task's key is AA-19

- The third task's key is AA-32

Do you know what is the reason for this? We have more projects in Jira and it is the first time that we see it.

Accepted answers

Leonard Chew

Check your issues by executing this query:

project = AA order by key asc

Might be that your boards dont show everything.

If there are "holes" in the numbers, it is most likely that the issues were deleted.

Jack Brickey

I note from your data that there is a delta of 12 between each. My theory is that there is some automation creating sub-tasks when you create an issue. As Leonard suggested first verify if there are indeed gaps.

All comments

Leonard Chew

Check your issues by executing this query:

project = AA order by key asc

Might be that your boards dont show everything.

If there are "holes" in the numbers, it is most likely that the issues were deleted.

Jack Brickey

Bartosz Wojciechowski_sugjca

This is a newly created project so I didn't delete anything yet.

I used the query proposed by Leonard and I can see the same issues as on the board.

I added few more tasks and after AA-32 incrementation works correctly so right now I have AA-32, AA-33, AA-34, AA-35. Maybe the problem was related to the four sprints that I've created in the backlog before creating the board.

Thank you for you answers.

Bartosz Wojciechowski_sugjca

Thanks, after AA-32 it started working correctly. More details in my reply to Leonard's answer

Leonard Chew

Strange thing. Last thing to try: Type the key of a "missing" item in the search field (e.g. AA-7)

If it was moved to another project, then you will be redirected to the new key.

Bartosz Wojciechowski_sugjca

Thank you! Now I can see that one of the previous project initially had a key AA and then was changed to AK. When I typed key of a missing item in the search filed it redirected me to another project.

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