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Email Notification depending on Issue Priority?

Olivier Gwynn

Hi,

we just suscribed to JIRA onDemand and are wondering if it is possible to get notified (email notifications) only for HIGH priority tickets?

Which would mean normal tickets (medium or low priority) would not trigger an email notification but high priority would.

Thanks for your help.

Regards,

Olivier

Accepted answers

Rahul Aich [Nagra]

We do not currently have this feature on Jira.

This is however a very old feature request logged with Jira. Pls see link below.

https://jira.atlassian.com/browse/JRA-2115

There is however a workaround suggested by Atlassian (Christina bang,20/Apr/11):

1. Create JQL query

priority in (Critical, Major) AND created >= -1h

Save that as a filter, then subscribe to it and have it run every hour.

Rahul

All comments

JohnA_xb3t2l

Hi Olivier,

I'm sorry to say that it isn't currently possible to filter email notifications by priority in JIRA, only by Project, so the only option I can think of to implement a solution such as this would be to separate the High priority tickets into a different project from the Medium and Low priority tickets as you could then turn off notifications for the Medium/Low priority tickets and implement a filter that way.

However, we do have an open feature request to ask that this functionality is added to a future release of JIRA and therefore I would recommend that you watch/vote/comment on that ticket to encourgae our developers to prioritise its implementation: https://jira.atlassian.com/browse/JRA-12544

All the best,
John

Rahul Aich [Nagra]

Hi John

Are you sure that it is the right link? I just checked and it points me to Notification scheme by issue type and not priority...

Rahul

Rahul Aich [Nagra]

We do not currently have this feature on Jira.

This is however a very old feature request logged with Jira. Pls see link below.

https://jira.atlassian.com/browse/JRA-2115

There is however a workaround suggested by Atlassian (Christina bang,20/Apr/11):

1. Create JQL query

priority in (Critical, Major) AND created >= -1h

Save that as a filter, then subscribe to it and have it run every hour.

Rahul

Rahul Aich [Nagra]

You are most welcome.

If the response was useful, please consider accepting the answer.

Rahul

Olivier Gwynn

Thanks a lot for your help guys.

I really like the proposal of creating a specific filter with all HIGH priority issues and then subscribing to it with notifications every 15 minutes!

Best,

Olivier

unknown

You can do this with a "script listener".

1 - You select the event (Issue Created)

2 - Select the project to monitor

3 - Use the condition field to evaluate priority. In the case below, I check for either Blocker or Critical.

(issue.priority?.name == 'Blocker' || issue.priority?.name == 'Critical')

4 - Configure your email. You can use syntax to plug in information from the issue. For a very simple email, you can do the following:

Email Template: $issue.summary



Subject Template: $issue.issueType.name - $issue.priority.name $issue has been created.

Then, put in your "to" email addresses and the other fields you are interested in sending.

You can also get far more complex with your emails body and use HTML - be sure to select HTML as the email format. For example, plug the following into your email tempate:

&lt;font face="calibri, arial"&gt; 
Incident Priority: $issue.priority.name&lt;br&gt;&lt;br&gt;

Incident Type: $issue.issueType.name &lt;br&gt;&lt;br&gt;

Reported by: $issue.reporter.name&lt;br&gt;&lt;br&gt;

Link to Incident: &lt;a href="http://jira.texturallc.net/browse/$issue"&gt;$issue&lt;/a&gt;&lt;br&gt;&lt;br&gt;

Issue Summary: $issue.summary&lt;br&gt;&lt;br&gt;

Issue Description:&lt;br&gt;
$issue.description
&lt;/font&gt;

MatthewC

I don't think you can do that in onDemand only your own install

Stephen Rogers

A client of mine needs this feature, which is a great way to throttle email notifications. Are there any other workarounds that would allow the email subscription to be suppressed if there are no search results?

This is what we really need - email notifications that can be targeted only to specific conditions being met. The problem is either too much or not enough email the way things are.

C. Faysal

this works like a charm for OnPrem installations.

Vladimir Horev - RaleyApps

We have developed an AddOn where you can customize JIRA Cloud notifications the way you like it.

Specify JQL = severity in (Critical, major) and project = YOURPROJECT. You can also use any kind of JQL and custom Handlebars based template for refining your notification further on. Then choose the channel "EMAIL" and that's it!

https://marketplace.atlassian.com/plugins/net.vacom.jirassimo.

Best,

Vladimir

David Chou_kupmqx

Thanks, this was super helpful. I wanted to contribute some info. I needed to use custom fields to my Condition and also to the Subject Template.

Below is the syntax I used for a custom field named "Color" (example) and values 'Red' or 'Green' here is the example:

(cfValues['Color'].getValue() == 'Red' || cfValues['Color'].getValue() == 'Green')

and to use the "Color" custom field, I used this syntax for the Subject Template

[$issue](Color: &lt;% out &lt;&lt;  issue.getCustomFieldValue(componentManager.getCustomFieldManager().getCustomFieldObjectByName("Color")) %&gt;) $issue.summary

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