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Send notification to a specific user when a custom field value is changed

Siri Nama

Hi,

I have a custom field with values 'Yes' and 'No'. In an issue, when this filed value is set to 'Yes', I want an email notification to be sent to a specific user or a group and the user or the group may not be watchers of the issue. I do not want to do this as a post function of a transition as the field is not related to any transition. How do I do it? Please help.

Thanks

Siri

Accepted answers

Angélica Luz

Hello Siri,

Thank you for reaching out to Atlassian Community!

Reading the details you provided, I was able to create an automation that sends an email when the value of a field change.

For this automation, it’s necessary to use an add-on called Automation for Jira (there is a free version that allows 300 transitions every month).

In this case, I used the field assignee as an example:

Screenshot 2019-11-26_15-17-30-697.png

Hope this helps!

Regards,
Angélica

All comments

Angélica Luz

Hello Siri,

Thank you for reaching out to Atlassian Community!

Reading the details you provided, I was able to create an automation that sends an email when the value of a field change.

For this automation, it’s necessary to use an add-on called Automation for Jira (there is a free version that allows 300 transitions every month).

In this case, I used the field assignee as an example:

Screenshot 2019-11-26_15-17-30-697.png

Hope this helps!

Regards,
Angélica

Siri Nama

The automation add-on is being very helpful. Thank you Angelica

MzM

Questions to Angélica Luz, would this add-on also work for custom fields value change (in my case custom fields are Secure Multi User) as well?

For example i've a secure custom fields "ROwner", "RObserver" when ever the value changes in custom fields above.. email has to be send out to Rowner & RObserver same like Assignee and reporter.

Vladimir Horev - RaleyApps

In case of custom fields - you can try Raley Emails Notifications addon. Here's an article that explains how to send an email to dynamic destination that depends on a value in custom field

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