Tickets disappear when moving them from one project to another.

Question

We have 5 projects on Jira, one works as a backlog, from where we send all the tickets to its respective projects boards.

The problem is whenever we move a card from project A to project B,C,D or D, the card disappears and is not showing on any of the boards, the hack to solve it is to save the URL, after moving the ticket, open the URL and move the ticket from one lane to another, and it appears on the board.

I hope you can help me, since this issue is really annoying.

Victor Mutambuki · Answer

Victor,

Tickets can be moved from one project to another or from one workflow to another.

Boards are driven by JQL. The boards should have the JQL/s that help capture whatever issues you want to see. You do not need to move tickets between boards i believe.

Victor

John Funk · Answer

Hi Victor - Welcome to the Atlassian Community!

Boards are based on Filters - so review the filters for each board to see what cards are supposed to show up.

Also, just to make sure, check the permission scheme for each project to be sure the user has the Browse Project permission.

Jack Brickey · Answer

Hi Victor and welcome to the Community!

I suspect that the issue is there but maybe your board filters are such that the issue isn't included in the query. Remember that a board is simply a visual representation of a DB query w/ some added feature for dealing w/ the issues, e.g. drag&drop. Here are some things to look at:

Try to search for one of the missing issues:

* click on the magnifying glass and click Advanced search
* enter the following in the Advance JQL bar - text ~"your text here". For "your text here" enter some text from the summary or description. Hopefully you can recall this.
* assuming you get a result from the search note the project key associated w/ the issue, e.g. PROJB-123
* Go to the board for the associated project (PROJB) and check the board to ensure you don't see it. You can use ctrl-F or cmd-F to search for the issuekey.
* Assuming you don't see it, click on the ellipses in the top right and choose Board settings.
* In the General tab look at the filter that defines the board. Is there any syntax that might exclude the issue?

please paste the board filter here so that I might assist further.