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Ticket should process one by one at particular status

Hi,

I have Statuses like Check language -> Language Accepted -> Awaiting for Approval -> Approve/Decline.

Check Language -> Language Accepted:

After ticket creation, It'll go to User(as Check language) & they can accept then change to Language Accepted. User can accept as many as possible.

Language Accepted -> Awaiting for Approval:

Here, It should process only one ticket at a time. It should not allow to change the status If any tickets is in status between Awaiting for Approval to Approve/Decline.

Awaiting for Approval -> Approve/Decline:

Only one ticket should process.

Is there any condition/Validation/Post Function/Automation needs to create?

Appreciate your response.

Thank you.

Accepted answers

Hi,

You can do that, but you will need 3rd party plugin (don't think you can do all of this without a plugin), the easiest one I think will be:

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

All comments

Hi,

You can do that, but you will need 3rd party plugin (don't think you can do all of this without a plugin), the easiest one I think will be:

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

Hi @Nir Haimov Thanks for your response

Yes, i do have this plugin & tried few logic's, couldn't achieve it.

Steps i followed below:

I have created custom field like Is in queue? Yes/No but that's not a common field to check for other ticket to push next status.

Let me know your suggestions.

Thanks

It's hard without seeing what you are dealing with, but you need to use "Branch rule / related issues" to achieve this

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