I can't seem to associate a Jira Service Desk Issue with an Epic that has been created in a next-gen Jira Software Project. Is this possible? * I'm trying to do this via the Epic Link field. * Interestingly, I can select Epics from non-next-gen software projects. * The JSD project is not a next-gen one. Next-gen Jira Software Project Epics: Jira Service Desk Issue Epic Link field: Any help would be much appreciated.

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Possible to Link a JSD Issue to an Epic from a Next-Gen Software Project?

Mo Housaini

I can't seem to associate a Jira Service Desk Issue with an Epic that has been created in a next-gen Jira Software Project. Is this possible?

I'm trying to do this via the Epic Link field.
Interestingly, I can select Epics from non-next-gen software projects.
The JSD project is not a next-gen one.

Next-gen Jira Software Project Epics:

Jira Service Desk Issue Epic Link field:

Any help would be much appreciated.

Accepted answers

Mo Housaini

Submitted a support case, according to Atlassian, this is to be expected as Next-Gen epics from Jira Software projects are isolated, and cannot be selected from JSD projects.

All comments

Jerry Ryan Ishmael

I might be mistaken but your 'test' epic in the new gen project only associates to that project, unlike a 'software' project (Kannan/scrum).

Haven't tested it myself but this seems to be the most logical from what I have experienced.

Mo Housaini

Thanks but that can't be it.

Software projects can either be classic or next-gen.

Next-gen projects can be based on the Kanban or the Scrum template.

The Epic has been created in a next-gen scrum project.

Mo Housaini

Submitted a support case, according to Atlassian, this is to be expected as Next-Gen epics from Jira Software projects are isolated, and cannot be selected from JSD projects.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud

jira-software